Refunds, Returns, and Exchanges Policy

At Personalized Shirts, we are dedicated to providing you with the highest quality products. We are happy to offer replacements or refunds under the following circumstances:

Eligible for Replacement or Refund:

• The product is defective or flawed.
• The print quality is poor.
• The product received differs from what was ordered.

If you encounter any of these issues, please email us at [email protected] with clear photos of the item received, including any details you wish to highlight. Our customer service team will carefully review your claim.
If your claim is approved, we will issue a replacement free of charge.
For any other requests or concerns, please contact us at the same email address.

Please note:

• Customers are responsible for all return and exchange shipping costs.
• Refunds will be processed within 3–5 business days after we receive the returned item.
• Unauthorized returns or returns of items that are washed, worn, or damaged will not qualify for a refund or replacement.

Late or Missing Refunds

If you haven’t received your refund yet:

• First, recheck your bank account.
• Then, contact your credit card company—it may take additional time before your refund officially posts.
• If needed, contact your bank as well.

If you have completed all of the above steps and still have not received your refund, please reach out to us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you wish to exchange for the same item, please email [email protected].

Upon claim approval, we will provide you with the return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once your returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the gift giver had the item shipped to themselves before giving it to you, the refund will be issued to the gift giver.

Shipping for Returns

If your return is approved:

• You will be responsible for the return shipping costs.
• Shipping fees are non-refundable. If a refund is granted, the cost of return shipping will be deducted from your refund.

Depending on your location, the delivery time for exchanged products may vary.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of your returned item without tracking.